Conscious over-servicing: Why you should have an agency policy to consciously manage over-servicing

By |2017-05-19T12:03:36+10:00December 2nd, 2016|Financial tips|

We consider ourselves professional experts.  We know we deliver what our clients need. Because we do this for a living, we should know how to price, and manage the deliverables - right? So why do we spend more time on over-servicing and over-delivering than we proposed in our quote?   Do we think our client will [...]